📦 Shipping Policy

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At Stela, each piece is handled with care to ensure it arrives beautifully and in perfect condition.

Ready-to-Ship Items

All in-stock items are processed within 1–3 business days (excluding weekends and holidays).

Estimated Delivery Time:

* Puerto Rico: 2–5 business days
* United States: 3–7 business days

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Made-to-Order Pieces

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Select items are made especially for you.

Production Time:
Made-to-order pieces require 3–5 months for production.

Shipping Processing Time:
Once your piece is completed, it will be processed and shipped within 5–7 business days.

You will receive a shipping confirmation with tracking details once your order has been dispatched.

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Additional Information

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* Shipping rates are calculated at checkout
* Please ensure your shipping address is correct at the time of purchase
* Stela is not responsible for delays caused by shipping carriers

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🔁 Return & Exchange Policy

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We want you to love what you wear from Stela.

Returns

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* Items must be returned within 7 days of delivery
* Must be unworn, unwashed, and in original condition with tags attached
* Original receipt or proof of purchase is required

Non-Returnable Items

* Sale or discounted items
* Bridal pieces
* Accessories (including jewelry)

 

Exchanges

Exchanges are accepted for size or store credit only, based on availability.

 

Store Credit

Approved returns will be issued as store credit only. We do not offer refunds to the original payment method.

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❌ Final Sale Policy

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All sale items, accessories, and bridal pieces are final sale and cannot be returned or exchanged.

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💳 Payment Policy

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We accept all major payment methods at checkout, including credit/debit cards and secure payment platforms.

All payments must be completed in full before orders are processed and shipped.

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🧾 Order Policy

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Please review your order carefully before completing your purchase.

Once an order is placed:

* It cannot be modified or canceled
* We are not responsible for incorrect sizes or addresses entered at checkout

If you have any issues with your order, contact us as soon as possible at [your email here].

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🔒 Privacy Policy

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Your privacy is important to us.

Stela collects personal information (such as name, email, shipping address, and payment details) only to:

* Process and fulfill orders
* Communicate with you بشأن your purchase
* Improve your shopping experience

We do not sell or share your personal information with third parties, except as necessary to complete your order (e.g., shipping carriers, payment processors).

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⚖️ Terms & Conditions

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By using StelaPR.com, you agree to the following:

* All content, images, and designs are property of Stela and may not be used without permission
* Prices and product availability are subject to change without notice
* We reserve the right to refuse or cancel any order at our discretion